§ 1
General Provisions
This Regulation defines the terms of service provided by BHLDNG LIMITED to Clients (as defined below).
§2
Definitions
Regulation – these service provision regulations available on the BHLDNG LIMITED website (https://vod.KetosisDietitian.com) and at the company’s headquarters at 19 Crundale Tower, Tintagel Road, Orpington, Kent, England, BR5 4LE.
Client – any person who is at least 16 years old and uses the dietary services at BHLDNG LIMITED Dietetics Center or a person under the age of 16 after presenting written consent from a Parent or Guardian to use these services.
BHLDNG LIMITED – the business operation of BHLDNG LIMITED with registered office at 19 Crundale Tower, Tintagel Road, Orpington, Kent, England, BR5 4LE, registered with Companies House under number 14132310.
Service – the online service run by BHLDNG LIMITED at https://vod.healthyketodiet.com/
§3
Services
1. The subject of the service within the operation of the website http://KetosisDietitian.com and http://vod. KetosisDietitian.com is to provide the Client with access to online courses and meal plans in the field of dietetics (weight loss diets and diets serving to improve health with coexisting diseases), in the form of digital products (hereinafter: “Course”).
2. The provision of the services mentioned in point 1 above occurs by granting the Client access to the Course in the form of a digital product. The Client independently decides what type of Course they select.
3. Access to the Course in the form of a digital product is paid.
4. Meal plans, diets, and nutritional plans along with the recommendations for their application are sent to the email address provided by the Client.
§ 4
Technical Conditions for Using the Service
To properly use the Service, especially for making purchases and downloading digital content, the following are required:
– Internet access,
– a standard operating system,
– a web browser,
– possessing an active and correctly configured email account,
– having software that supports .pdf and .jpg files.
§5
Client Rights and Obligations
1. While using the services of BHLDNG LIMITED, the Client is entitled to:
– receive digital products prepared by properly qualified personnel,
– consent to or deny certain services.
2. Client’s obligations are:
– compliance with the service provision regulations of the BHLDNG LIMITED service,
– adherence to safety rules,
– following the recommendations of BHLDNG LIMITED personnel,
– possessing valid documents that allow for identity verification.
3. The Client, whose rights were infringed during the use of services at BHLDNG LIMITED, is entitled to file an oral or written complaint to BHLDNG LIMITED.
4. BHLDNG LIMITED has the right to refuse to provide services to a Client who violates the provisions specified in these regulations.
5. The subject of an Individual Consultation cannot include other persons besides the client (the respondent).
6. Consultations are not provided to minors without the presence of their Legal Representative.
7. BHLDNG LIMITED is obliged to exercise due diligence and provide services of appropriate quality.
8. Consultations are provided by individuals with education and knowledge in dietetics or psycho-dietetics, who are employees or collaborators or acting on behalf of BHLDNG LIMITED.
9. Obtaining a Consultation requires the client’s consent to:
a. Keeping these Regulations in force,
b. Processing of their personal data within the scope specified in the registration form, for the purposes defined in the Regulations,
c. Using an electronic terminal device to provide them with consultation services.
10. The Dietetics Center service https://vod.healthyketodiet.com/ offers the following functionalities to Clients:
– purchase of a Course or diet;
– others – resulting from the current configuration of services.
§ 6
Order Placement and Fulfillment
1. Through the service, BHLDNG LIMITED sells electronic products such as diets, meal plans, training sessions, e-books, and other digital products.
2. All prices on the service are gross prices and listed in Polish currency (Polish Zloty).
3. The sales agreement is concluded at the moment of payment for the Service. The payment date is considered as the date of crediting the bank account of BHLDNG LIMITED.
4. The following payment methods are accepted in the Service:
– electronic payments.
5. If there is no payment within 7 working days, the order is deemed invalid.
6. The purchase of the service by the Client requires payment.
7. Digital products are delivered via email to the Client’s email address within 24 hours of purchase.
8. If the product selected by the Client involves delivery in parts, individual parts will be sent in predetermined time intervals.
9. BHLDNG LIMITED is not responsible for errors in the meal plan arising from the incomplete or untruthful completion of the online diet form by the Client.
10. The purchased individual meal plan can be used within 180 days from the date of payment. After this period, the order is considered fulfilled.
§ 7
Withdrawal from the Agreement
1. The Client has the right to withdraw from the agreement concluded with BHLDNG LIMITED within 14 days from the date of the agreement. To exercise the right of withdrawal, the Client must inform BHLDNG LIMITED about their decision to withdraw from the agreement by an unequivocal statement (via a letter sent by electronic or traditional mail) before the withdrawal period expires.
2. The right of withdrawal does not apply to the Client concerning agreements:
– for the provision of services, if BHLDNG LIMITED has performed the Service with the explicit consent of the Client,
– where the subject of the benefit is a non-prefabricated item, produced according to the Client’s specification or serving to meet their individualized needs.
3. If at the time of concluding the contract, the Client agreed to perform the Service before the withdrawal period, they can still withdraw from the agreement, but they are obliged to pay for the services provided until the withdrawal.
4. If at the time of concluding the agreement, the Client agreed to perform the Service before the withdrawal period, and the Service was fully performed, they lose the right to withdraw from the agreement.
5. In case of withdrawal from the agreement within 14 days of the receipt, BHLDNG LIMITED will return the payments received from the Client.
§ 9
Complaints
1. BHLDNG LIMITED is required to properly provide the services specified in these Regulations. If defects are found in the Service provided by BHLDNG LIMITED, the Client can initiate a complaint procedure.
2. Complaints should be sent to the BHLDNG LIMITED email address: [email protected]
3. The complaint should include the Client’s data to allow their identification, the subject of the complaint, and the demands related to the complaint. Otherwise, BHLDNG LIMITED will request the Client to complete it under the threat of leaving the complaint unprocessed.
4. BHLDNG LIMITED will respond to the complaint within 14 working days from the date of delivery of the complaint.
§ 10
Dispute Resolution
1. The Client may use court and out-of-court methods of complaint handling and claims.
2. Within out-of-court dispute resolution methods, it is possible to:
– use mediation conducted by provincial trade inspection inspectorates – according to the procedure adopted by these entities,
– use free assistance from municipal (district) consumer advocates or a social organization whose statutory tasks include consumer rights protection,
– submit an application to resolve the dispute arising from the contract to a permanent consumer arbitration court operating at the Trade Inspection.
3. More information on dispute resolution can be found on the website http://www.uokik.gov.com.
§ 11
Copyright
1. The Client acknowledges that Products sold through the Service are of a nature of works and are subject to protection provided by the copyright and related rights act (Journal of Laws of 2019, item 1231, as amended).
2. Within the purchased Products, the Client does not acquire proprietary copyrights to the Products. The Client is only authorized to use the Products for their own needs. It is particularly prohibited, both in whole and in individual elements of the Products:
– distributing Products to third parties, except in consultations with a doctor,
– publishing in any way the whole or parts of the Product,
– copying, duplicating for purposes other than the personal use of
3. The Client agrees to make the necessary efforts to ensure that the content of the Products is not disclosed to unauthorized persons.
§12
Final Provisions
1. BHLDNG LIMITED is not responsible for any changes in the client’s health state caused by the client’s failure to adhere to the prescribed diet or the use of the diet by third parties, acts of God, or the concealment of existing contraindications and other circumstances that constitute a contraindication and were not known to the dietitian.
2. In matters not regulated by these regulations, the generally applicable provisions of Polish law shall apply, in particular: the Consumer Rights Act of May 30, 2014, the Civil Code Act of April 23, 1964, and the Civil Procedure Code Act of November 17, 1964.
3. BHLDNG LIMITED reserves the right to change the Regulations and price lists at any time. In the event of changes to the Regulations or price lists, they will be delivered to the client by posting on the website http://KetosisDietitian.com and http://vod.KetosisDietitian.com. The use of BHLDNG LIMITED’s services by the Client after the introduction of changes is tantamount to their acceptance.
4. In matters not covered by these Regulations, the provisions of the Civil Code, the Act of August 30, 1991 on Health Care Institutions (Journal of Laws of 2020, item 1740 as amended), and the implementing regulations shall apply.
5. Disputes arising from the provision of health services will be resolved in accordance with the jurisdiction of the common courts appropriate to the registered office of BHLDNG LIMITED.
6. The Service Provision Regulations enter into force on the date of announcement.